Custom & Pre-order Policy
We offer a custom & pre-order option on select items that are on high demand. When purchasing a custom or pre-order item, please allow approximately 2-5 weeks for only processing the item, as they’re handmade for you! the shipping duration is additional. Some orders can be dispatched before the 3 weeks mark or after, we will always keep you updated. Please allow extra time during the holiday season. If multiple custom or pre-order items are purchased, we can only dispatch your order once we have all the items on hand, therefore, your order could be delayed for this reason. If there is no status provided in a reasonable amount of time, please contact us at firstname.lastname@example.org with your order number stated clearly, we will look into the status and update you. Please allow 24-48 hours to receive a response from us via e-mail.
Please note, if you order an item in stock and also order items on the PRE-ORDER list or a customized item, your order will be shipped out all at once, when available.
Due to any reason, if we are unable to fulfill your custom or pre-ordered item, we hold right to cancel and issue a refund.