Unfortunately, we currently do not accept any returns or exchanges, mostly due to hygienic reasons. Our shipping department double checks every product and carefully pack every order to make sure you receive your order in its best condition. We are not responsible for orders damaged by shipping carriers. Once an item has been shipped, Innysthebrand is not responsible for any uncollected, missing parcels which includes presenting an incomplete or wrong address.
Customers are also fully responsible for all local customs or tax fees and, no refunds shall be made in cases where the customer is unwilling to cover these fees. No refunds shall be made in such instances, (value forfeited) and a shipping fee will be incurred if parcels are requested to be shipped out again.
Innysthebrand is not responsible for orders MISSING OR STOLEN, incorrect mailing address/change of mailing address or unclaimed packages. We ship to the address provided at checkout.
You may track your package on our website at the info section, using the supplied tracking number sent via confirmation email.
NO refunds will be accepted.
NO Exchanges will be accepted.
Unfortunately we do not offer returns due to hygienic reasons.
What if my items are damaged or defective?
Our shipping department double checks every product and carefully pack every order to make sure you receive your order in its best condition. We are not responsible for orders damaged by shipping carriers.
Please note that if the package doesn’t reach you after you provided a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount - the customer is responsible for providing clear and correct shipping & billing information upon placing an order.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.
For further assistance, please contact: firstname.lastname@example.org
Although If you received a damaged or defective product, please email email@example.com with your order number and a photo of the damaged product, and we will offer you a 10% discount upon your next purchase with us, if approved.