When will my order ship?
All Orders both domestic and international usually ship within 1-2 business days of purchase, excluding weekends and holidays.
- Domestic orders
Orders within Ukraine ship via New post ( NovaPoshta) or Ukrposhta registered mail will take 2-3 business days to reach you.
- International orders
We ship to anywhere in the world via Ukrposhta or Novaposhta. You can expect to receive your purchases within 15-25 business days.
Once your order has been shipped and updated, we will send you an email with your tracking number. You can continuously track your package on our website, go to track my order at the info section for more details.
**Please note that these are estimated delivery time, therefore Innysthebrand is not able to guarantee delivery dates. International Orders May be subject to duties and taxes. The limits for duty-free packages are determined by yours local customs authorities! Please check their website for more info.
**Please note, if you order an item in stock and also order items on the PRE-ORDER list or a customized item, your order will be shipped out all at once, when available.
How can I track my parcel?
When your order is shipped, an email containing a tracking number will be sent to you. This number allows you to easily track the whereabouts of your order. Tracking data will not update until 24-48 hours later so do not worry if your tracking number doesn’t work immediately.
I paid for express shipping, why hasn't my order arrived in the time frame I paid for?
All express shipments require the usual processing time of 2-5 business days. When express shipping is selected, the time frame shown only applies once the package leaves our facility. Innysthebrand does not profit from additional shipping charges, all shipping fees are paid to the selected mail carrier. If your purchase is a gift purchase and must be rushed please do not hesitate to email customer support for help: firstname.lastname@example.org
My tracking is not updating. What is going on?
Usually when your package is in transit with the mail carrier the tracking information will not update until it is physically scanned in by someone. Once scanned the tracking information will update. If your purchase is held at customs for processing, the tracking information will not update until the customs department releases the package to the mail courier.
For any questions and concerns regarding the whereabouts of your package you must contact the mail carrier. Innysthebrand is a separate company from UKRPOSHTA/FEDEX/UPS/DHL and does not have access to tracking systems to provide any additional information.
Taxes and duties
All international orders may be subject to taxes and duties. Innysthebrand is not responsible for any taxes or duties applied to your order. Please contact your local customs office for further information regarding taxes and duties.
Do I have to have an account to place an order?
No, you do not - you can place an order as a guest. However, we highly recommend that you do create an account. Not only will you be able to rate and review products, but also you can obtain discounts on future purchases. After all, shopping more for less is always fun!